TechExcel FrontOffice optimizes today's Marketing, Sales, and Customer Support processes by combining a powerful Web interface with sophisticated wireless and client/server applications. TechExcel FrontOffice includes SalesWise, MarketingWise, ServiceWise, AssetWise and FormWise.

MarketingWise manages comprehensive online marketing programs. It focuses directly on the target customer and manages the complete Marketing Lifecycle from first impression to qualified prospect, tracking each prospect's qualification status throughout. MarketingWise escalates qualified prospects automatically into SalesWise, initiating the critical Sales process.

SalesWise manages every aspect of the sales process, from initial contact through quote management and order processing. It creates a powerful extended sales team that incorporates Marketing, Sales, Support, and even Field Service into the sales process. SalesWise seamlessly integrates with ServiceWise to provide the most efficient customer support possible, both before and after the sale.

ServiceWise manages all facets of the customer support process, including customer and contact management, support incident tracking, knowledge base management, and built-in reporting and analysis. ServiceWise also provides sophisticated workflow and process automation features such as automatic routing, escalation, and notification, all based on fully definable criteria.

AssetWise manages every phase of a product's lifecycle from acquisition through customer purchase, field service, and even returns. It empowers the marketing, sales, and support teams, and even customers themselves to directly manage all relevant assets and related programs. AssetWise seamlessly integrates with all of the TechExcel FrontOffice applications to ensure complete synchronization of all asset management activities.

FormWise is a high-end Web-based forms solution that manages the flow of information exactly the way each business requires. It integrates fully customized online forms directly into all of the FrontOffice processes, streamlining the data gathering and tracking process. Forms can even be routed automatically to the appropriate people for completion, approval, and processing, improving overall team efficiency.

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