Many companies are turning to Web-based customer self-service to help trim customer service costs. Starting at under $1000, RoboAssist offers an affordable self-service software alternative to other pricey self-service solutions. Unlike traditional static FAQs, RoboAssist's natural language technology answers end users' questions accurately, avoiding escalation to E-Mail, chat sessions and live calls.

RoboAssist's dynamic FAQs and natural language interface allows companies to leverage existing information sources to improve support quality. In addition, RoboAssist provides insight into end users' questions by logging each customer inquiry and providing feedback reports detailing what questions are being asked and how often. From the data collected by the reports, RoboAssist customers can continually improve and update their FAQs with only a couple clicks of the mouse.

RoboAssist's technology adds a range of features to increase return on investment and improve customer service while lowering the total of cost of ownership. Features include:

Natural Language Search - RoboAssist uses powerful new search technology that allows users to find solutions to their problems by asking questions in plain English.

Customized Look and Feel - With XML and XSLT customization, RoboAssist integrates into a Web site with ease and complete flexibility.

Leverages Existing Information - RoboAssist searches pre-existing Web pages, HTML, PDF, Word and Excel documents, and Oracle and Microsoft SQL Server databases to answer questions, thereby, avoiding costly and time intensive data entry work.

Eases Support Load - RoboAssist handles routine and redundant inquiries to a support center, off-loading staff and allowing them to concentrate on complex customer issues.

Deploys in Less than a Day - RoboAssist can be fully customized and integrated to your company's Web site in less than one day. Return on investment begins on day two.

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