Finali's outsourced, online-sales and customer-support offering, provides all of the technology, staff, and facilities infrastructure necessary to serve Web customers better.

To do this, we deploy netSages - our patented, socially smart virtual agents - which greet customers, explain benefits and features, and collect and distribute information to facilitate the buying or support process. netSages help increase revenue by engaging the 90% of Web traffic that comes to a site but leaves anonymously. Since about 50% of customer interactions are predictable and repeatable, Finali uses a knowledge base to drive more of these interactions to automated agents, dramatically reducing the cost of service.

Customers, and their interaction data, can be smoothly handed off to live Finali care experts, called eSpecialists. Trained to perform as well as a business' best sales and support personnel, and equipped with "best-of-breed" eCRM tools, including integrated live chat, Web callback, page sharing, form filling and E-Mail capabilities, Finali's friendly eSpecialists know each customer's history and provide customers with real-time, 24x7 advice that builds brand, drives sales, and reduces support costs.

product submission by Company Rep

E-Mail this page to a colleague
send info about SageServer

Suggest a link
for the SageServer fact sheet